Privacy Policy
Tigh na Lochan — Self-Catering Cottage, Aviemore
Last updated: October 2026
1. Who we are
Tigh na Lochan is a self-catering holiday cottage in Aviemore, in the Scottish Highlands.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Business or owner name: Fraser MacInnes, Tigh na Lochan
Email: info@stayaviemore.com
Website: https://stayaviemore.com
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the email address above.
2. What personal information we collect
We may collect and process the following information when you visit our website, enquire about a stay or make a reservation:
Contact information: your name, email address, telephone number and any contact details you choose to provide.
Booking information: your arrival and departure dates, number of guests, booking reference, accommodation requirements and relevant communications about your stay.
Payment information: payment status, transaction references and information needed to manage refunds or resolve payment queries. Where payments are handled by a third-party payment provider, your card details will generally be processed by that provider rather than stored directly by us.
Communications: the contents of messages and enquiries you send to us, together with our replies.
Website information: technical information such as your IP address, device and browser information, and information collected through cookies or similar technologies, where applicable.
Please do not send sensitive personal information unless it is genuinely necessary for your enquiry or booking.
3. How we use your information
We use personal information for the following purposes:
To respond to enquiries about Tigh na Lochan.
To check availability and manage reservations.
To administer bookings, payments, deposits, cancellations and refunds, where applicable.
To communicate important information before, during and after your stay.
To provide guest support and manage any issues or complaints.
To maintain and improve our website and services.
To comply with applicable legal, accounting and tax obligations.
To protect our legitimate interests, including preventing fraud and resolving disputes.
We will only use your personal information where we have a lawful basis for doing so.
Depending on the circumstances, this may include taking steps at your request before entering into a booking contract, performing a contract, complying with a legal obligation, pursuing legitimate interests or obtaining your consent where required.
4. Direct bookings and third-party booking platforms
You may be able to enquire about or book Tigh na Lochan directly through our website in the future.
If direct bookings are introduced, we will use the information necessary to manage your reservation and provide your stay. Payments may be processed by a third-party payment provider, and we will explain any relevant arrangements when the booking facility is introduced.
We also advertise Tigh na Lochan through third-party booking platforms, which may include Airbnb, Booking.com and Vrbo.
If you make a reservation through one of these platforms, the platform will process your personal information under its own privacy policy. We receive the information needed to manage your reservation and communicate with you as the accommodation provider.
We may use calendar synchronisation or property-management services to coordinate availability across booking channels and reduce the risk of double bookings. Where such services are used, relevant booking dates, reservation references or other necessary information may be processed by the service provider.
Please consult the privacy policies of the relevant booking platform or service provider for further information about how it handles your data.
5. Who we share your information with
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary to operate the accommodation business, including:
Website hosting and website service providers, including Wix.
Booking platforms and reservation-management or calendar-synchronisation providers.
Payment processors, if direct payments are introduced.
Accountants, professional advisers or insurers, where appropriate.
Public authorities or other organisations where we are legally required to provide information.
We only share information that is reasonably necessary for the relevant purpose. Where required, we take appropriate steps to ensure that service providers handle personal information securely and in accordance with applicable data protection requirements.
6. International transfers
Some of the third-party services we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law. This may include relying on an adequacy decision or appropriate safeguards, where required.
Further information about international data transfers may be available in the privacy information provided by the relevant service provider.
7. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting legal, accounting and tax requirements, dealing with enquiries and resolving disputes.
Retention periods will depend on the type of information and the circumstances. For example, booking and financial records may need to be retained for longer than routine website enquiries.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate, unless we are legally required to retain it.
8. Cookies and website technologies
Our website is hosted using Wix and may use cookies or similar technologies to support website functionality, security and performance.
Depending on the website configuration, additional technologies may be used for visitor statistics, analytics or other purposes.
Where consent is legally required for non-essential cookies or similar technologies, we will seek consent before using them. You may also be able to manage cookie preferences through the website's cookie settings or your browser.
We will update this section if we introduce additional analytics, advertising or booking technologies that materially affect how information is collected.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should take care when sending personal information online and avoid including unnecessary sensitive details in messages.
10. Your data protection rights
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request the deletion of your personal information in certain circumstances.
Ask us to restrict how we process your information.
Object to certain types of processing, including processing based on legitimate interests.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, please contact info@stayaviemore.com. We may need to verify your identity before responding.
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
Website: https://ico.org.uk/make-a-complaint/
11. Children's information
Our accommodation may be suitable for families, but our website and booking arrangements are intended to be managed by adults making enquiries or reservations.
We do not knowingly collect children's personal information through the website unless it is necessary for administering a booking and is provided by an adult responsible for the reservation.
12. Links to other websites
Our website may contain links to third-party websites, including booking platforms and social media services.
We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, booking arrangements, service providers or legal obligations.
The latest version will be published on this page, together with the date it was last updated.
14. Contact us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Tigh na Lochan
Email: info@stayaviemore.com
Location: Aviemore, Scottish Highlands